DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you don't have to create an account to place an order.
Customers can easily place an order directly on the website without needing to create an account.
CAN I SEND A BOTTLE OUTSIDE OF THE UNITED STATES?
No, the Bottle Nexus Licenced retailers can not arrange for the delivery of orders outside of the United States.
Is this service available everywhere?
This service might be limited or unavailable in some areas due to local laws or restrictions.
How can I track my order?
You can track your order using the link provided during checkout or/and email. If you encounter any problems, don't hesitate to contact our customer service team at sales@bottlenexus.com
CAN I CANCEL MY ORDER?
Certainly, orders are eligible for cancellation as long as they have not entered the transit phase yet. Feel free to reach out to our customer service team at sales@bottlenexus.com if you have any concerns regarding your order.
What about express orders and delivery times?
Express orders follow delivery times set by UPS. While we prioritize processing express orders, please allow up to 3 days for processing before handing them over to UPS. Our retail store might experience busy periods that can impact same-day processing.
How do I request a refund?
To initiate a refund review, open a support ticket with our agents at sales@bottlenexus.com. We will then liaise with the retailer for more comprehensive support.
What are the conditions for a full refund?
If you've recently placed an order that hasn't shipped, you might qualify for a full refund, minus any applicable processing fees our marketplace incurred.
Can I return received orders?
For returned orders, please contact us at sales@bottlenexus.com to assess the specific situation. Refunds are not guaranteed for consumed or opened products.
How does the resolution process work?
Our agents will engage with the retailer, evaluate the case, and provide a resolution. We are committed to assisting you with any concerns you may have.
