FAQs

No, you don't have to create an account to place an order.
Customers can easily place an order directly on the website without needing to create an account.

No, the Bottle Nexus Licenced retailers can not arrange for the delivery of orders outside of the United States.

This service might be limited or unavailable in some areas due to local laws or restrictions.

You can track your order using the link provided during checkout or/and email. If you encounter any problems, don't hesitate to contact our customer service team at sales@vistawinespirits.com

Certainly, orders are eligible for cancellation as long as they have not entered the transit phase yet. Feel free to reach out to our customer service team at sales@vistawinespirits.com if you have any concerns regarding your order.

Express orders follow delivery times set by UPS. While we prioritize processing express orders, please allow up to 3 days for processing before handing them over to UPS. Our retail store might experience busy periods that can impact same-day processing.

To initiate a refund review, open a support ticket with our agents at sales@vistawinespirits.com. We will then liaise with the retailer for more comprehensive support.

If you've recently placed an order that hasn't shipped, you might qualify for a full refund, minus any applicable processing fees our marketplace incurred.

For returned orders, please contact us at sales@vistawinespirits.com to assess the specific situation. Refunds are not guaranteed for consumed or opened products.

Our agents will engage with the retailer, evaluate the case, and provide a resolution. We are committed to assisting you with any concerns you may have.